Privacy Policy

1. Introduction

botsdontsleep.ai ("we," "our," or "us") operates AI voice receptionist software for businesses. This Privacy Policy explains what information we collect from our customers and from the callers who interact with our AI on their behalf, and how we use and protect it.

2. Information We Collect

From our business customers

• Name, business name, email address, and phone number
• Business intake information used to configure the AI receptionist (services offered, hours, pricing, FAQs, routing rules)
• Billing and account information

From callers to our customers

• Caller phone number, call time, and call duration
• Audio recordings and transcripts of the call
• Details the caller provides (name, address, reason for calling, appointment preferences)

Automatically

• IP address, browser, and device information when you visit our website
• Analytics and cookies used to improve the site

3. How We Use Information

• Answer, qualify, and route calls for our business customers
• Book appointments and send transcripts, summaries, and lead notifications
• Train and improve the AI's accuracy on your business's own scripts and terminology
• Provide support, billing, and account management
• Comply with legal obligations and prevent fraud or abuse

4. Call Recording and Consent

Our AI receptionist records and transcribes calls placed to our customers. Our customers are responsible for disclosing call recording to their callers as required by the laws of the jurisdictions they operate in (including all-party and one-party consent regimes). Recordings and transcripts are shared with the business that owns the phone number the caller dialed.

5. How We Share Information

We do not sell your personal information. We share it only:

• With the business customer whose number a caller dialed (call data, transcripts, summaries)
• With service providers who help us operate the service (telephony, speech-to-text, model providers, hosting) under confidentiality obligations
• When required by law, subpoena, or to protect rights and safety
• In connection with a merger, acquisition, or sale of assets, with notice

6. Data Retention

Call recordings, transcripts, and lead data are retained for as long as the business customer's account is active, or as required to meet legal, tax, or dispute-resolution obligations. Customers can request deletion of specific records at any time.

7. Data Security

We use industry-standard technical and organizational safeguards — encryption in transit, access controls, and audit logging — to protect the information we hold. No system is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on where you live, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Request a portable copy of your information
• Withdraw consent or opt out of marketing communications

To exercise any of these rights, email us at support@botsdontsleep.ai.

9. Cookies

Our website uses cookies and similar technologies for essential functionality and analytics. You can control cookies through your browser settings; disabling them may affect site functionality.

10. Children

Our service is not directed to children under 13, and we do not knowingly collect personal information from them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted here with an updated effective date.

12. Contact

Questions about this Privacy Policy? Email us at support@botsdontsleep.ai.