Built like a front desk, priced like software.
Everything your business needs to never miss a call again.
BotsDontSleep is an AI receptionist with a full front-desk feature set — 24/7 answering, real-time calendar booking, smart routing, SMS follow-up, live analytics, and 90+ languages — trained on your business, live in one week.
Always on, first-ring pickup. Handles dozens of concurrent calls without queueing.
Reads availability and books straight into Google Calendar, Outlook, or your scheduling tool.
Detects urgency, identifies caller intent, and warm-transfers with a context summary.
Speaks naturally with regional accents. Auto-detects caller language and code-switches mid-sentence.
Texts confirmations, directions, and booking links before the call ends.
PII redaction, configurable retention, and access scoped to your team.
Every call transcribed, scored, and searchable. See conversion in real time.
Configurable transfer rules. Your team picks up only the calls that truly need them.
Pick from premium voices or clone your own brand voice.
We fine-tune on your FAQs, services, pricing, and tone — not a generic chatbot.
Feature questions, answered.
- How many calls can it handle at once?
- Unlimited concurrent calls. Every inbound line is answered on the first ring — there is no queue and no busy signal, regardless of volume.
- Which calendars and CRMs does it integrate with?
- Google Calendar, Outlook, Clio, MyCase, Athena, Epic, Dentrix, Open Dental, HubSpot, Salesforce, ServiceTitan, Jobber, Housecall Pro, Square, Vagaro, Booksy, Mindbody, and most modern business-management tools.
- How many languages does it support?
- 90+ languages with natural regional accents. It auto-detects the caller's language on the first sentence and code-switches mid-conversation when clients do.
- Can it transfer to a human?
- Yes. Configure transfer rules by intent, urgency, or time of day. When it hands off, it delivers a spoken and written summary so your team is caught up before they say hello.
- Can it book appointments during the call?
- Yes. It reads live availability, offers real open slots, writes the appointment into your calendar or business-management system, and sends an SMS or email confirmation before hanging up.
- Does it send text message follow-ups?
- Yes. It texts booking confirmations, directions, intake forms, and payment or booking links during or immediately after the call, and can send reminders ahead of the appointment.
- What analytics and reporting are included?
- Every call is recorded, transcribed, summarized, and scored. The dashboard shows call volume by hour, intent breakdown, booking conversion, missed-opportunity trends, and full-text search across transcripts.
- Can we customize the voice and script?
- Yes. You choose the voice and name, and we tune greeting, tone, intake questions, objection handling, and escalation wording on your material. You approve every change before it goes live.
- Does it screen and qualify callers?
- Yes. It asks your qualifying questions — job type, insurance, service area, urgency — scores the caller, and routes or books accordingly, so your team spends time only on calls worth taking.
- How does it handle spam and robocalls?
- Known spam patterns and silent-line robocalls are detected and dropped without notifying your team, and those seconds are not treated as productive call time in your reporting.
- Can it handle multiple locations or departments?
- Yes. It routes by service, language, department, or location, respects each site's hours and time zone, and books into the correct calendar for the office the caller needs.
- Does it work with our existing phone number?
- Yes. Port your number or forward it to us in under 10 minutes. Landlines, VoIP, and mobile all work, and outbound caller ID still shows your business number.
- What security and privacy features are included?
- Encrypted transcripts at rest, configurable retention windows, PII redaction options, and role-scoped access for your team. Your call content is never used to train models for other clients.
- Does the AI tell callers it's an AI?
- Yes. By default the receptionist identifies itself as an AI assistant when it answers. How and when it discloses is configurable — you decide the exact wording and where it sits in the greeting — so it fits your brand and any disclosure rules in your industry.
- What happens if a call needs something the AI cannot do?
- It says so plainly, then takes a message, books a callback, or warm-transfers to your on-call person based on your rules. Callers are never left in a loop or dead end.
Last reviewed: August 2026. Pricing and capability details verified against our current service.