AI Receptionist for Insurance brokers
Renewal season buries the phone while every call is someone else's deadline.
Renewal season lands in the same weeks every year, and a broker already on the phone with one client is not answering the next. BotsDontSleep is an AI receptionist for insurance brokers that captures policy type and renewal date, routes claims to a person, and books consultations in 90+ languages, with $0 setup and live in one week.
BotsDontSleep answers every brokerage call on the first ring: it captures policy type and renewal date on quote requests, separates claims from new business, books consultations into a producer's calendar, and hands the file to a licensed person when one is needed.
Why do insurance brokers need an AI receptionist?
Renewal-driven volume lands in the same weeks every year: the phone rings all afternoon in the first week of the month and barely at all in the third, and hiring against that pattern does not work. Claim calls arrive when the caller is standing beside a damaged car and needs a person quickly, not a message form. Quote requests are perishable — someone who leaves a voicemail at 6pm has phoned two other brokerages by 6:20 — and a producer already on the phone with one client cannot answer the next one. The agent answers every line at once, captures policy type and renewal date while the caller is still on, and gets a licensed person into the conversation when one is needed.
What does the agent ask on every call?
- Policy type: auto, home, commercial, or life
- New quote, existing policy, or a claim
- Renewal or effective date
- Current carrier, if they are switching
- Best callback number and time
- Whether the date makes the file time-sensitive
How does it decide what to escalate?
- Claims and anything time-sensitive escalate to a person under your rules
- Quote requests are captured in full and booked into a producer's calendar
- General policy questions are answered from your knowledge base
- Anything needing coverage advice is handed to a licensed team member
What a typical call sounds like
It is 7:20pm in the first week of renewal season and a commercial client calls because his fleet policy lapses Friday and his broker has been in appointments all day. The AI receptionist answers on the first ring, confirms it is an existing commercial auto policy, takes the renewal date, the current carrier, and the vehicle count, and marks the file time-sensitive because the effective date is inside 72 hours. It books a 9am appointment from the producer's Outlook calendar and texts him the summary, so he opens the file before the client has finished dinner.
- Renewal date captured on every quote call
- Writes intake into Applied Epic and Power Broker
- Claims escalated to a person under your rules
- Unlimited simultaneous calls through renewal weeks
- Quote intake with policy type and carrier
- Claim call capture and escalation
- Consultation booking into Google Calendar or Outlook
- General policy questions from your knowledge base
Answering service, virtual receptionist, or voicemail for insurance brokers?
Insurance calls arrive in bursts, and every one of them has a date attached — a renewal, an effective date, a loss. Voicemail loses the shopper who is phoning three brokerages the same evening, and a live answering service charges $1.50 to $3.00 a minute to take a message with no renewal date on it. An AI receptionist answers in under a second for $0.60 CAD a minute, captures the intake in full, and books the appointment, with $0 setup, no contract, and 90+ languages.
| Feature | BotsDontSleep AI receptionist | Voicemail | Live answering service |
|---|---|---|---|
| Cost per 4-minute quote call | ~$2.40 CAD, $0.60/min | Free, no intake captured | $6-$12 CAD |
| Renewal date captured on intake | Every quote call | None | Script-dependent |
| Applied Epic / Power Broker sync | Automatic, real-time | None | Manual re-entry by staff |
| Claim call escalation | Routed to a person by your rule | Waits until morning | Message taken, callback needed |
| Renewal-week call surge | Unlimited simultaneous calls | All to voicemail | Limited by agents on shift |
| Setup time | About 1 week | None needed | 2-4 weeks onboarding |
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Your industry not here? We build custom AI receptionists for any business.
Questions about insurance brokers deployments.
- How much does an AI receptionist cost an insurance brokerage?
- It is $0 to set up and $0.60 CAD per answered minute, billed by the second, with no contract and no monthly minimum. A four-minute quote intake call costs about $2.40, against $6 to $12 for the same call through a live answering service at $1.50 to $3.00 a minute.
- Can it handle the call volume during renewal season?
- Yes. It answers unlimited calls at the same time, so the week 200 auto policies renew and 40 clients call in the same afternoon, all 40 get answered on the first ring. There is no queue, no hold music, and no per-seat fee when volume spikes.
- What does it ask a caller requesting a quote?
- It captures policy type — auto, home, commercial, or life — whether this is a new quote, an existing policy, or a claim, the renewal or effective date, the current carrier if they are switching, and the best callback number and time. Your producer gets that written up before they dial back.
- Does it give coverage advice or bind policies?
- No, and that is deliberate. It does not recommend limits, interpret wordings, quote a premium, or bind anything. It takes the intake, answers general questions from material you supply, and hands the call or the file to a licensed person on your team.
- How does it handle a claim call?
- Claims are treated as time-sensitive by default. It takes the policy number, date of loss, and a short description, then follows your escalation rule — a warm transfer to your claims person, an SMS with the summary, or a booked callback with the file already open.
- Does it work with Applied Epic or Power Broker?
- Yes. It writes intake into Applied Epic and Power Broker, and into Salesforce or HubSpot if that is where your pipeline lives, so a quote request becomes a record with the renewal date attached instead of a sticky note.
- Can it book a consultation into a producer's calendar?
- Yes. It reads real availability from Google Calendar or Outlook and books the slot during the call, so a caller at 9pm on Sunday hangs up with a Tuesday 10am appointment confirmed rather than a promise that someone will ring back.
- What happens with a caller who does not speak English well?
- It converses in 90+ languages and can switch mid-sentence, so a client more comfortable in Punjabi, Mandarin, or Portuguese describes their renewal in their own words. There is no surcharge per language and no separate line to set up.
- How long before our line is actually covered?
- About one week. We load your policy types, carriers, escalation rules, and the questions your producers already ask, then you review real test transcripts before the number switches over. Setup, tuning, and integrations cost $0.
- Will it replace our CSRs?
- Most brokerages use it for the calls a CSR cannot reach — evenings, weekends, lunch, and the fourth caller during a renewal rush. Your team keeps the conversations that need a licensed person and stops losing the ones that used to ring out.
- How does it compare to sending overflow to voicemail?
- A quote shopper who reaches voicemail phones the next brokerage on the list; the call is gone and you never see it. Answering on the first ring keeps the enquiry, captures the renewal date, and puts a booked appointment in front of a producer.
- Can we start with only the after-hours line?
- Yes. There is no contract, so brokerages commonly forward evenings and weekends first, compare booked appointments against the previous month, then move the main line once they have seen the transcripts. Hear it first at +1 437-494-9110.
Last reviewed: August 2026. Pricing and capability details verified against our current service.