Dental Answering Service in Edmonton, Alberta.

Edmonton dental answering service FAQs

What does a Sherwood Park clinic pay in a normal month?

$0 setup, no contract, $0.60 per answered minute. A clinic running about 280 minutes of patient calls a month pays roughly $168, compared with $1.50-$3.00 a minute for a live overflow reception line.

How quickly could a two-location clinic get live?

Around a week. We set up routing so callers are asked which of your locations they prefer, then load each site's live chair availability before launch.

Does it cover evenings when Sherwood Park and St. Albert families call after work?

Yes, at the same $0.60 rate whether it's 9am or 9pm, which matters because most new-patient enquiries from those areas currently arrive after the front desk has gone home.

Can it triage a genuine dental emergency on a Saturday?

Yes. It asks your clinical triage questions — pain level, swelling, trauma — and escalates matches to your on-call dentist immediately rather than leaving a family until Monday.

Which languages come up most for Edmonton dental callers?

Punjabi, Mandarin, Tagalog, Spanish, and Ukrainian are the most common non-English languages on our Edmonton dental lines, all handled with no separate phone number or added charge.

Does it work with our practice management software?

Yes, we connect to systems like Dentrix or Tracker during onboarding and confirm with test bookings so appointments appear where your team already looks.

What happens when a patient cancels last minute?

The slot is released and the receptionist works your waitlist by call or SMS, so a chair opening at 2pm on a Tuesday can often be refilled the same afternoon.

Do we lose our current advertised number?

No, you forward it as-is, and you can stop the forwarding whenever you like since there's no lock-in.

Is a shared answering service across multiple clinics cheaper?

Not usually. A live shared service still bills $1.50-$3.00 a minute and routes manually. This routes automatically by location at $0.60 a minute and answers every caller in parallel.

Can one line serve several Edmonton-area clinics?

Yes. The receptionist asks which location suits the patient and books into that site's calendar, so a shared administrative team does not need to route calls manually between clinics.

Does it cover evenings and weekends?

Yes, at the same $0.60 per minute. Suburban Edmonton families overwhelmingly call outside business hours, which is when most new-patient enquiries are currently lost.

Which languages do Edmonton patients use most?

Punjabi, Mandarin, Tagalog, Spanish, Ukrainian, and Arabic are the most common in our Edmonton call data, and bookings complete fully in any of them plus 90+ others.